B2B Mineral

FAQs

Frequency Asked Questions

If you haven't gotten answers to your questions yet, the following are some of the most frequently asked questions that B2B Mineral users may encounter on the site:

  • If you will not get answers, please ask the question on the contact page and the experts on the site will answer you as soon as possible.
  • And for more information about B2B Mineral, click on “About Us

About B2BMineral.com

B2B Mineral is a specialized B2B platform connecting global mining and minerals industry businesses. We facilitate efficient communication and collaboration between miners, suppliers, producers, and customers worldwide. Learn more about B2B Mineral.

Our office is based in Dubai, United Arab Emirates, strategically placed to serve the international mining community.

B2B Mineral is designed for businesses in the mining and mineral sectors. This includes miners, producers, suppliers, and companies offering mining equipment and services. If you're part of the mining industry looking to engage in secure B2B transactions, B2B Mineral is for you.

Sign Up & Login

Yes, registering for an account on B2B Mineral is completely free. Create your account today to explore new business opportunities in the mining industry.

During registration, you'll need to provide essential business details, such as your company name, contact information, business type, and other relevant data to complete your account setup.

No, each business can have only one account on B2B Mineral to ensure accurate representation.

No, businesses from any country can register on B2B Mineral, as long as they are involved in the mining or mineral industries.

If your email is already in use, please contact B2B Mineral support for assistance. Our team will guide you through resolving the issue.

If you’ve forgotten your password, click the "Forgot Password" link on the login page and follow the instructions to reset it.

If you’ve deleted your account, you must register again from scratch as account deletion permanently removes your data.

To delete your account, submit a request through the "Request to Terminate Membership" option in your account settings. Our team will process your request promptly.

To update your email or phone number, visit the "Manage Account" section in your account settings. You can edit your contact information there.

Upgrading a Membership

B2B Mineral provides three premium membership levels: Bronze Membership Silver Membership Gold Membership These plans offer advanced features, including the ability to list products, create a business page, and more.

To get verified, complete the "Submit Your Company Info" process within your account. This enhances your credibility on the platform.

Yes, you can purchase additional plans. However, the new plan will only activate once the current plan expires.

Premium memberships provide access to exclusive tools and features to enhance your business visibility and operations on the platform. Explore plan details here.

All membership plans are valid for six months. The expiration date will be displayed in your user dashboard.

To verify your premium account, upload your business documents via the verification section in your account settings.

Account Management

All messages and notifications from buyers, sellers, and admins will appear in your B2B Mineral account and your registered email.

Visit the seller’s company profile and click "Send Message to Supplier" or use the "Contact" section to send a direct message.

Products

No, B2B Mineral is a platform where exporters and suppliers showcase their products. The platform itself does not sell any products.

No, B2B Mineral serves as a marketplace connecting buyers with suppliers and exporters.

Yes, you must create a business page before listing your products.

Contact the B2B Mineral admin team to request your product to be featured.

No, you can upload as many images as needed to showcase your product effectively.

The number of products you can list depends on your membership plan. Premium members enjoy higher limits.

Refer to the "Create Product Guide" for detailed, step-by-step instructions on posting products.

Go to "My Product List," click "Edit," make changes, and resubmit the product for approval.

Use the search bar to find products by keywords or browse categories to refine your results.

Products may be removed if they violate our Terms and Conditions. Review the terms to ensure compliance.

Yes, you can request product deletion, and our team will process your request promptly.

No, offering discounts is entirely optional.

No, every product must be assigned to a specific category before listing.

RFQ

RFQs on B2B Mineral expire after 90 days from the date of creation.

Yes, you can recreate an expired RFQ, but it must be verified again before going live.

Yes, you must have an active and verified business page to create and manage RFQs on the platform.

Others

Advertising prices vary based on the type of advertisement. Please contact our support team for a detailed breakdown and tailored pricing options.