Customer Support
How to Contact Customer Support
If you need assistance with your B2B Mineral account or have any questions regarding the platform, our customer support team is here to help. We offer multiple ways to reach us, ensuring that your inquiries are resolved as efficiently as possible.
Need help? Contact Customer Support Now for prompt assistance!
Ways to Contact Customer Support:
1. Contact Form: For general inquiries, you can visit the Contact Us page on our website and fill out the contact form. Be sure to provide detailed information about your issue so we can assist you quickly.
2. Email Support: You can also email our support team directly at support@b2bmineral.com. For better support, please include your account details and a description of the issue you're facing. Most inquiries will be answered within 24-48 hours.
3. Live Chat: If you're looking for a quicker resolution, our live chat feature connects you directly to a customer support representative. Available Monday through Friday during business hours.
Have an urgent question? Contact Our Support Team and get immediate help!
Live Chat and Email Support Options
At B2B Mineral, we understand that timely support is essential for a seamless experience. That’s why we offer both live chat and email support to ensure you can easily reach us for assistance.
Need quick help? Start a Live Chat Now and get real-time support!
Live Chat Support
Our live chat feature allows you to connect with a customer support representative instantly for immediate assistance.
Availability: Monday through Friday, 9:00 AM to 6:00 PM (GMT).
How to Use: Simply click the chat icon at the bottom-right corner of the website to begin your conversation.
Email Support
For more in-depth assistance or if you have a query outside of business hours, emailing us is the best option.
How to Email: Send your email to support@b2bmineral.com with all relevant information and a description of your issue.
Expected Response Time: Most email inquiries will be responded to within 1-2 business days.
Make sure to provide your account details, a clear description of the problem, and any screenshots or attachments that may help us resolve your issue.