Customer Support
How can I contact Customer Support?
If you need assistance with your B2B Mineral account or have questions about the platform, our support team is ready to help. We offer multiple ways to get in touch so your requests can be reviewed and resolved as quickly as possible.
Need help? Contact Customer Support now!
Ways to Contact Customer Support:
1. Contact Form:
For general inquiries, visit the Contact Us page on our website and fill out the contact form. Please provide detailed information about your issue so we can assist you more efficiently.
2. Email Support:
You can email us directly at support@b2bmineral.com. For faster assistance, include your account details and a clear description of the issue. Most requests are answered within 24–48 hours.
3. WhatsApp Chat:
If you're looking for quicker assistance, WhatsApp chat connects you directly with one of our support specialists. This service is available Monday to Friday during business hours.
Have an urgent question? Contact our support team and get help immediately!
Have an urgent question? Contact Our Support Team and get immediate help!
Availability:
Monday to Friday, 9:00 AM – 6:00 PM (UAE)
Response Time:
Most emails are answered within 1–2 business days.
Be sure to include your account details and a full explanation of the issue so we can resolve it faster